Collective Solutions

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Last updated: 06/01/2026

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These Terms & Conditions (“Terms”) apply to all services provided by Collective Solutions (“we”, “us”, “our”) to you (“the Client”).

By engaging our services, responding to proposals, or making payment, you agree to these Terms.

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1. Services

Collective Solutions provides AI automation, workflow optimisation, system design, and consultancy services. Services may include (but are not limited to):

AI-powered enquiry handling

Automation workflows (e.g. n8n)

Process reviews and optimisation

Ongoing automation maintenance and support

All services are provided on a best-endeavours basis and tailored to the Client’s stated requirements.

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2. Scope of Work

The scope of services will be defined in writing (email, proposal, or invoice).

Any work outside the agreed scope may require additional fees and will be discussed before proceeding.

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3. No Guarantee of Results

While we aim to deliver measurable efficiency and operational improvements, we do not guarantee specific outcomes, including (but not limited to):

Revenue increases

Conversion rates

Cost savings

System performance beyond agreed scope

Business outcomes depend on multiple factors outside our control.

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4. Client Responsibilities

The Client agrees to:

Provide timely access to systems, accounts, and data required to deliver services

Ensure information provided is accurate and lawful

Maintain appropriate permissions for third-party tools and platforms

We are not responsible for delays or issues caused by missing access, inaccurate data, or third-party system limitations.

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5. Fees & Payment

Fees will be agreed in advance and outlined in invoices or proposals

Payment terms are stated on the invoice

Collective Solutions is not VAT registered (unless otherwise stated)

Late payments may result in suspension of services until accounts are brought up to date.

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6. Third-Party Tools & Platforms

Our services may involve third-party platforms (e.g. n8n, Google, Microsoft, WhatsApp, email providers).

The Client is responsible for:

Their own third-party subscriptions

Compliance with third-party terms

Ongoing platform costs unless explicitly included

We are not liable for outages, changes, or failures of third-party services.

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7. Intellectual Property

Unless otherwise agreed:

Pre-existing tools, templates, and methodologies remain the property of Collective Solutions

The Client is granted a non-exclusive licence to use delivered automations for internal business purposes

We reserve the right to reuse anonymised learnings and non-client-specific components

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8. Confidentiality

Both parties agree to keep confidential any non-public information shared during the engagement, except where disclosure is required by law.

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9. Limitation of Liability

To the maximum extent permitted by law:

Our total liability is limited to the fees paid by the Client in the preceding 3 months

We are not liable for indirect, consequential, or economic losses

We are not responsible for loss of data, revenue, or business interruption unless caused by proven negligence

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10. Termination

Either party may terminate services with reasonable written notice.

Upon termination:

Outstanding fees remain payable

Access to systems or automations may be removed unless otherwise agreed

Ongoing maintenance obligations will cease

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11. Data Protection

We process personal data only as required to deliver services and in accordance with applicable UK data protection laws.

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12. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the English courts.

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13. Contact

For questions regarding these Terms, please contact:

teams@collectivesolutions.uk